Privacy Policy

1. Responsible Party

The party responsible for data processing on this website is:

RuM Agentur GmbH
Rümikerstrasse 64
8409 Winterthur
Switzerland

Phone: +41 44 576 48 98
Email: info@3d-prints.app

2. Principles

We process personal data in accordance with the Swiss Data Protection Act (nDSG) and, where applicable, the European General Data Protection Regulation (GDPR). We only collect personal data that is necessary for providing our services.

3. Data Collected

3.1 Registration and Customer Account

During registration, we collect:

• First name, last name
• Email address
• Company name (optional)
• Country
• Password (stored encrypted)

This data is required for creating and managing your account and for contract fulfillment.

3.2 Payment Data

Payment processing is handled by the third-party provider Stripe, Inc. (USA). Credit card and payment data are processed directly by Stripe and are not stored on our servers. We only receive a customer reference, payment status, and invoice information from Stripe.

Stripe is certified under the EU-US Data Privacy Framework. More information: stripe.com/privacy

3.3 Usage Data and Content

The following data is stored during platform use:

• 3D scenes, configurations, and design data
• Uploaded images and files
• User designs and sharing data

3.4 Contact Form and Support

When you contact us by email or contact form, the data you provide (name, email, message) is stored to process your inquiry.

3.5 Automatically Collected Data

When visiting our website, the following data is automatically collected:

• IP address (anonymized)
• Browser type and version
• Operating system
• Referrer URL
• Date and time of access

4. Cookies and Tracking

4.1 Technically Necessary Cookies

We use technically necessary cookies for the operation of the Platform (e.g. session management, language settings). These cookies are essential for the website's operation and do not require consent.

4.2 Google Analytics

With your consent, we use Google Analytics 4, a web analytics service by Google Ireland Limited ("Google"). Google Analytics uses cookies to analyze website usage. The information generated by cookies is usually transferred to and stored on a Google server in the USA.

Google Analytics is only activated when you consent via the cookie banner. You can revoke your consent at any time by deleting the stored cookies in your browser.

5. Third-Party Processors

We use the following third-party providers to deliver our services:

For data transfers to countries outside Switzerland and the EEA, we ensure an adequate level of data protection (e.g. through standard contractual clauses or adequacy decisions).

6. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or destruction. These include:

• Encrypted data transmission (TLS/SSL)
• Encrypted password storage
• Access restrictions and authentication mechanisms
• Regular security updates

7. Retention Period

We store personal data only as long as necessary for fulfilling the contractual purpose or as required by statutory retention periods. After termination of the contractual relationship and expiry of statutory retention periods, the data is deleted or anonymized.

Usage data (scenes, designs, configurations) is stored according to the retention period agreed in the subscription.

8. Your Rights

Under the nDSG and the GDPR (where applicable), you have the following rights:

• Right of access: You may request information about the personal data we store.
• Right to rectification: You may request the correction of inaccurate data.
• Right to erasure: You may request the deletion of your data, provided no statutory retention obligation exists.
• Right to data portability: You may request the transfer of your data in a common format.
• Right to object: You may object to data processing at any time.
• Right to withdraw consent: Consents granted may be revoked at any time.

To exercise your rights, please contact: info@3d-prints.app

9. Right to Complain

You have the right to file a complaint with the competent data protection authority:

Federal Data Protection and Information Commissioner (FDPIC)
Feldeggweg 1
3003 Bern
www.edoeb.admin.ch

10. Changes

We reserve the right to amend this privacy policy at any time. The current version is always available on our website. For material changes, we will notify you by email or by notice on the Platform.